Last Updated: February 2026
At A Digital Star, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our WordPress support and development services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
Company Details:
- Address: 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
- Phone: 0208 983 7857
- Email: [email protected]
- Registration no: 11686704
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Information you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Billing and payment information
- Website URL and login credentials (required for service delivery)
b. Technical & Usage Information
Automatically collected information may include:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
- Referring URLs
This information helps us understand how visitors use our website and improve our services.
2. How We Use Your Information
We use your information to:
- Provide and manage our WordPress services (including Emergency Fixes, Malware Removal, Speed Optimisation, Theme Customisation, Custom Development, and Support Plans)
- Respond to inquiries and support requests
- Process payments, invoices, and subscriptions
- Communicate service updates, changes, or important notices
- Improve website performance, functionality, and user experience
- Prevent fraud, abuse, or security threats
We do not sell or rent your personal information to third parties.
3. Website Access & Credentials
Certain services may require you to provide WordPress admin, hosting, or database access credentials.
- Access is used solely for service delivery
- Credentials are handled confidentially and securely
- We recommend changing passwords after service completion
4. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to:
- Improve website functionality
- Analyze traffic and usage patterns
- Remember user preferences
You can disable cookies in your browser, but some features may not function properly.
5. Data Sharing & Disclosure
We may share your information only in the following circumstances:
- With trusted service providers who assist in operating our website or processing payments
- To comply with legal obligations or lawful requests
- To protect our rights, safety, or property
All third parties are required to maintain the confidentiality of your information.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, or reporting requirements
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
For questions regarding this Privacy Policy or how we handle your data, please contact us:
A Digital Star
- Address: 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
- Phone: 0208 983 7857
- Email: [email protected]
Your Trusted WordPress Support Partner